{"id":104,"date":"2023-09-08T09:19:50","date_gmt":"2023-09-08T09:19:50","guid":{"rendered":"https:\/\/lit.so\/documentation\/?post_type=docs&p=104"},"modified":"2023-09-11T12:41:06","modified_gmt":"2023-09-11T12:41:06","slug":"disputing-or-addressing-negative-ratings","status":"publish","type":"docs","link":"https:\/\/lit.africa\/documentation\/doc\/ratings\/disputing-or-addressing-negative-ratings\/","title":{"rendered":"Disputing or addressing negative ratings"},"content":{"rendered":"\n

We firmly believe in the power of ratings to ensure transparency and trust within our community. However, we also recognize that there might be instances when a rating doesn’t accurately capture the essence of a collaboration. If you find yourself facing such a situation, here’s how we can help:<\/p>\n\n\n\n

    \n
  1. Reach Out Directly<\/strong>: If you think a negative rating you’ve received isn’t justified, start by connecting with us through our “Contact Us” section or any of the communication channels we’ve set up for you.<\/li>\n\n\n\n
  2. Provide Supporting Evidence<\/strong>: When you get in touch, please share detailed information and any evidence that supports your perspective. This could be in the form of message histories, agreed-upon terms, or any relevant documents that can help us understand better.<\/li>\n\n\n\n
  3. Our Mediation Team’s Review<\/strong>: Our dedicated team will take a deep dive into the evidence and details you provide. After careful consideration, they will make an informed decision that upholds the values and fairness we stand for.<\/li>\n\n\n\n
  4. Resolution<\/strong>: If our team concludes that the rating isn’t a fair representation of the collaboration, we’ll take steps to amend or remove it, ensuring your profile accurately mirrors your professional interactions.<\/li>\n<\/ol>\n\n\n\n

    We’re always here to support you, ensuring fairness and accuracy in every aspect of your lit.africa journey.<\/p>\n","protected":false},"excerpt":{"rendered":"

    We firmly believe in the power of ratings to ensure transparency and trust within our community. However, we also recognize that there might be instances when a rating doesn’t accurately capture the essence of a collaboration. If you find yourself facing such a situation, here’s how we can help: We’re always here to support you, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[22],"doc_tag":[],"class_list":["post-104","docs","type-docs","status-publish","hentry","doc_category-ratings"],"_links":{"self":[{"href":"https:\/\/lit.africa\/documentation\/wp-json\/wp\/v2\/docs\/104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lit.africa\/documentation\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/lit.africa\/documentation\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/lit.africa\/documentation\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lit.africa\/documentation\/wp-json\/wp\/v2\/comments?post=104"}],"version-history":[{"count":3,"href":"https:\/\/lit.africa\/documentation\/wp-json\/wp\/v2\/docs\/104\/revisions"}],"predecessor-version":[{"id":329,"href":"https:\/\/lit.africa\/documentation\/wp-json\/wp\/v2\/docs\/104\/revisions\/329"}],"wp:attachment":[{"href":"https:\/\/lit.africa\/documentation\/wp-json\/wp\/v2\/media?parent=104"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/lit.africa\/documentation\/wp-json\/wp\/v2\/doc_category?post=104"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/lit.africa\/documentation\/wp-json\/wp\/v2\/doc_tag?post=104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}